General Terms and Conditions

These terms govern accommodation bookings, payments, cancellations, and guest responsibilities during stays at Halo Igloos (“the Resort”). By confirming a reservation, you agree to comply with the following conditions.

Reservations and Confirmation

Bookings can be made via our official website or through selected third-party channels. To confirm a booking, we require the following guest details:

- Full names of all guests

- Date of birth 

- Nationality

- Contact details (phone number and email) 

- Arrival and departure dates and estimated arrival time

- Valid payment method

A reservation is confirmed once full payment has been received and a booking confirmation with reference number has been issued. All reservations are subject to availability. Group bookings may be subject to additional terms. For such requests, please contact: sales@haloigloos.com.

Check-In & Check-Out

Check-in: from 16:00 to 22:00 on the day of arrival. 

Check-out: from 8:00 to 11:00 on the day of departure.

Please notify us in advance if you expect to arrive later than 22:00. Valid identification must be presented at check-in. Only registered guests are allowed on the premises.

Minimum Stay Requirements

Minimum stay is 1 night, except during the festive season: 20 Dec–1 Jan: minimum 2 nights

Minimum stay terms may be updated without prior notice.

Payment Terms

Reservations must be paid in full at the time of booking. We accept major credit and debit cards. Bank transfer is available for group bookings upon request. Halo Igloos reserves the right to verify credit card details upon arrival.

Cancellation and No-Show Policy

All cancellations must be submitted in writing to sales@haloigloos.com and will be confirmed by Halo Igloos. Refundability depends on the selected rate plan and booking season.

Winter Season: 1 November–19 December, 2 January–5 April

  • Free cancellation is permitted up to 60 days prior to arrival

Festive Season: 20 December–1 January

  • Free cancellation is permitted up to 90 days prior to arrival

Summer/Autumn Season: 6 April–31 October

  • Free cancellation is permitted up to 45 days prior to arrival

Cancellations made after the free cancellation period will be charged 100% of the total reservation value.

In the case of a no-show or early departure, the full amount of the reservation will be charged.

Travel Insurance

We strongly recommend purchasing travel insurance to cover cancellations, delays, or other unexpected events. Halo Igloos does not offer refunds outside of the stated policy.

force Majeure

Neither party shall be held liable for failure to perform obligations due to unforeseen events such as extreme weather, natural disasters, pandemics, or governmental actions. We reserve the right to cancel or modify bookings due to such events.

Guest Responsibility

Guests are expected to behave respectfully and responsibly throughout their stay. Any damage caused to the property, furniture, or equipment will be charged to the guest.

Halo Igloos is not responsible for lost, stolen, or damaged belongings. Guests are advised to safeguard their personal items.

Pet Policy

Pets are not permitted by default. However, a small number of pet-friendly igloos may be available upon request. Contact us in advance to confirm availability. A cleaning fee may apply.

Complaints and Service Issues

Please report any issues or service concerns to our reception team during your stay. We aim to resolve matters promptly when informed in real time.

Governing Law and Jurisdiction

These terms are governed by Finnish law. Any disputes will be resolved at the District Court of Lapland, located in Rovaniemi.

Win the Ultimate Lapland Escape – Giveaway Terms & Conditions 

The giveaway is organized by Santas Sky Oy / Halo Igloos (“Halo Igloos”). 

  • The giveaway runs from 17.8.2026 to 31.8.2026 at 23:59 EEST and is open to persons aged 18 or over residing in Finland, Germany, United Kingdom, France, Italy, Netherlands. No purchase is necessary. Employees of Halo Igloos and persons directly involved in organizing the giveaway may not participate. 

  • The prize is subject to availability and valid on selected dates during 1.9.2026-1.7.2027. Winner will be announced on 1.9.2026.  

  • Flights, transfers, travel insurance and other travel or personal expenses are not included. The prize cannot be exchanged for cash or resold. 

  • The winner will be contacted by email from sales@haloigloos.com and must respond within 72 hours. If the winner does not respond within this period or is ineligible, Halo Igloos reserves the right to select another winner. 

Personal data collected for the giveaway will be used to administer the competition and select and contact the winner. Any use of personal data for email marketing will be based on the participant’s consent and handled in accordance with the Halo Igloos Privacy Policy. Marketing consent can be withdrawn at any time. 

Halo Igloos reserves the right to amend, suspend or cancel the giveaway where reasonably necessary due to circumstances beyond its control. 

This giveaway is not sponsored, endorsed, administered by or associated with Instagram, Facebook or Meta. By entering, participants release Instagram, Facebook and Meta from responsibility in connection with the giveaway to the extent permitted by law. 

Contact Information

Halo Igloos Rovaniemi, Finland
Email: sales@haloigloos.com
Phone: +358 44 418 6402